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2056.6445%2018.6807%2056.1381%2018.5832Z'%20fill='white'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_1878_98326'%3e%3crect%20width='96'%20height='96'%20rx='48'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Только в магазинах
Классика! Учебник по клиентскому сервису для тех, кто сам занимается продажами, например, в малом бизнесе. И для тех, кто учит этому сотрудников.
Концепция звучит вроде бы просто: за жалобы нужно благодарить, они помогают подсветить проблемы продукта или бизнеса, о которых вы даже не знали. Но как этому научиться? Какие слова подобрать? Ведь должно быть искренне! Эта книга как раз даёт пошаговую методику: как выслушать, что сказать первым делом. Как сделать так, чтобы обращение не пропало.
И всё это — доступно и с примерами.
Рекомендую!
