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Ritz-Carlton: совершенство побеждаетХорст Шульце
Хорст Шульце основатель сети отелей Ritz-Carlton. Книга про стандарты сервиса и управление. Правила бизнеса от высшего класса. 58 купили. Я взял для своего бизнеса. Книга тонкая но мощная. Читается бы...
