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Нет в наличии
HoReCa. Учебник по сервису: от стандартов к мастерствуГалина Анохина
Учебник применим для любого типа сервиса, не только HoReCa
Базовые принципы сервиса и контроля качества при работе с людьми и на производстве могут быть применены практически в любой отрасли. Книга универсальна.