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Только в магазинах
Читать обязательно работникам сферы обслуживания
Клиентам это нравится 52 правила для сервиса на высшем уровне. Основная мысль этой книги- что зарплату нам платят клиенты. То есть если они довольны, они придут еще, и это отразится на твоей зарплате. Особенно в сфере обслуживания это очень важно. Шеп Хайкен дает практические советы, как добиться этого. И эти советы работают, проверено не только автором книги. В России очень актуально, у нас до сих пор с сервисом не очень.