Hit Refresh is about individual change, the transformation happening inside Microsoft, and the arrival of the most exciting and disruptive wave of technology humankind has experienced – including artificial intelligence, mixed reality, and quantum computing. It examines how people, organisations, and societies can and must transform, how they must ‘hit refresh’ in their persistent quest for new energy, new ideas, and continued relevance and renewal. Yet at its core, it’s about humans and how one of our essential qualities – empathy – will become ever more valuable in a world where technological advancement will alter the status quo as never before.In addition to his thoughts on these stunnin