«Золотые ключи общения» — это книга о психологии общения, самопознании и бесконфликтных отношениях в повседневной жизни. Валерий Дементьевич Рыжков обращается к ситуациям, знакомым почти каждому: напряжённым разговорам с близкими, недопониманию с коллегами, обидам, которые накапливаются из-за привычных способов взаимодействия. В центре внимания — не отвлечённые рассуждения, а попытка понять, как человек ведёт себя в контакте с другими и что мешает выстраивать более спокойные и уважительные отношения.
О чём книга
Книга посвящена межличностному общению и тем внутренним установкам, которые влияют на разговор, реакцию на конфликт и способность слышать другого. Автор связывает тему об
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